See Also Edit a Deposit Void and Replace Receipt
Interactive Help: Payment Recorded in Error
How to document #208 (step by step instructions)
A payment recorded in error includes:
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the wrong payment amount
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posting to the wrong tenant
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paying off the wrong charges
If the receipt is not on a deposit slip in PROMAS, simply void the receipt and reenter it. If it is on a deposit slip:
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1.
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Find the receipt in question by going to either <<AR, Tenant History>>, Receipt tab or <<AR, Receipt History>>. Use the <Filter> if needed to find the receipt in question.
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2.
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Highlight the receipt.
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3.
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Click the <Edit> button.
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4.
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If the <Deposit Slip> button is dimmed the receipt has not been put on a deposit slip so you can simply void the receipt and reenter it.
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5.
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Click the <Deposit Slip> button. This brings up the deposit slip with all the receipts that were on that deposit.
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Find the receipt on the deposit slip and click on it.
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7.
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Click the <Void and Replace Highlighted Receipt> button.
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8.
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Review the Warning to verify that this is the line item you want to modify.
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9.
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Click OK. (If the item has already been reconciled you will get an additional warning message. Continue by clicking OK. If the deposit amount will change and the deposit has been cleared, see Situation A.)
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When the Tenant Receipt form displays make the appropriate changes and entries. CAUTION: Do not click <Cancel> - that will void the transaction and reduce the deposit slip amount.
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Click <Post>. You will be returned to the deposit slip.
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12.
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If you made changes to the amount of the receipt you will need to enter the new deposit amount.
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14.
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Click the <Cancel> button to get back to <<Tenant History>>.
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Situation A – Deposit has been cleared and the deposit amount will change
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Go to <<GL, Bank History>>
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2.
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Make note of the Last Statement Balance and the date the deposit cleared.
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Proceed with the Void and Replace of the receipt.
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After posting the new deposit amount, go to <<GL, Bank Reconcilation>>.
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Make the Closing Balance the balance you noted from Bank History. Make the Date the date cleared you noted in Bank History.
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7.
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Clear the deposit. You may need to post an adjust bank account because of the discrepency in the deposit amount.
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8.
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Post the reconciliation.
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